Knowledge Sharing

Overview

FIELD LEVEL LEADERSHIP DEVELOPMENT – Addressing the Links in the Chain

The Centre of Excellence for Change (CEC) has a recognized commitment to provide clientswith Organizational Transformation Tasks and consultancy Services of the highest possible standards.

The CEC provides an innovative, cutting-edge learning construct that acts as an incubator for cultural change which lies at the heart of transforming public sector service delivery. The key elements of the approach are creation of safe space for introspection and open dialogue for the officers, encouraging optimistic individuals emerging from the introspection and the process of dialogue as vanguard individuals, capable in aligning themselves as change agents to explore process improvements, better community outreach and competent to take on self-defined targets and results.

Service Delivery Enhancement

The unique change management process of Centre of Excellence for Change (CEC) has transformed many public utility officials from providers to partners and has enthused them to work closely with the community so as to enhance service delivery was initially imparted to about 600 Engineers from TamilNadu Water Supply and Drainage Board from 2003 to 2007 for improving its service delivery and meeting the MDGs. This change process foresaw the formation of the Change Management Group (CMG) in August 2004 as group of water sector officials committed to working as internal change agents to voluntarily improve service delivery in the water sector of Tamil Nadu.

The concept of Change Management expanded to Agricultural Engineering Department where around 240 Engineers underwent this process from 2007 to 2009 with significant results.

The CEC trained 940 Water Resources Engineers, for enhance service delivery in the Water Resources Department especially focusing on Participatory Water Management. The change initiatives contributed to more transparency in the system, enhanced accountability amongst Engineers and paved the way for community response programs.

The CEC was also involved in providing process labs to 3750 Agricultural Extension officials. In addition, 3300 ‘Community Collaborative Change Management Group’ (CCMG) Members (elected members) were also trained in change management.

Apart from the Change Management trainings to officials of public utilities, elected representatives around 2000 from Panchayat Institutions and Water Users Associations were given.

Multi Sectoral Convergence

Effective Integrated water resource management is a multi – sectoral challenge towards this end, public sector officials from the water, food and livelihood sector, underwent the CEC convergence modules towards holistic water management. Over 638 officials of the IAMWARM Project, from the above said sectors, attended the 3-day core workshops and 2 days follow on workshops both at District Level and State Level between 2012 – 2014.

Creating Core Facilitators

An integral part of the change process is Specialized Trainings to develop a core team of master trainers for peer-to-peer learning within and outside the State. The Curriculum was developed in the context of targeted training Design and Modules were developed by CEC to suit the specialized training needs. In Tamil Nadu 120 officials from Water, Agricultural and Livelihood Sector graduated to core facilitator. Similarly467 master trainers were developed in 6 other States.

Apart from the above in Agriculture Sector about 40 officials were given master training who rolled out the Change Management Process to about 3750 Agricultural Extension officials. Also, 335 Social Sector officials recruited for providing capacity building to the Water Users Association Members were trained in behavioral and resource management.

International

Field Level Leadership Programme – Tanzania at Chennai

The CEC in collaboration with World Bank conducted ‘Field level leadership Initiatives Programmes ’for the Officials of Dar-es-Salaam Water Supply Agency (DAWASA) and Dar-es-Salaam Water Supply Corporation (DAWASCO) of United Republic of Tanzania’ during 2016-2017.

FLL Practice Workshop at Bogamoyo, Tanzania

Field Level Leadership Programme – Ethiopia at Chennai

The CEC in collaboration with World Bank conducted ‘Field Level Leadership (FLL) Approach’ for the Officials of Addis Ababa Water and Sewerage Authority (AAWSA) during 2019-2020.

Field Level Leadership Programme – Beira, Mozambique

The CEC in collaboration with AAWSA conducted the ‘Field level leadership Approach Programmes ’for the Officials of ‘Beira Autonomous Sanitation Unit (SASB) of the municipality of Beira ‘with the assistance from V N G International. The VNG Inter-National received funding from the RVO and is working together with the World Bank to implement this project. The aim of this assignment is for the ‘Curriculum Development and Training of Trainers for implementing the FLL approach’ within the ‘Beira Autonomous Sanitation Unit (SASB) of the municipality of Beira’.

Twenty Officers who are the Master Trainers Candidates were trained in Chennai during November & December 2021 and the Curriculum was also developed for adoption by the master trainers during the Practice Workshops meant for Peer Training by the master trainers at Addis Ababa. Two Practice Workshops were also conducted during February 2022.

The uniqueness of this Programme is that both the Master Trainer Candidates and the Resource Persons from CEC and AAWSA do not know the Language of the counter part respectively .the Resource Persons know English only and they do not know the language of the Master Trainer candidates ,Beira Viz., Portugese.The Programme was successfully conducted and completed by engaging Interpreters and also using hand-held translating equipments by the Resource persons and the Participants. This methodology was adopted both for Core workshop and also Two Practice Workshops.

Field Level Leadership Programme –Ghana at Chennai

The CEC in collaboration with World Bank conducted ‘Field level leadership Approach Programmes ’for the Officials of Ghana Water Company Limited (GWCL)’, The Republic of Ghana during February 2023 at Chennai

Twenty-One Officers who are the Master Trainers Candidates were trained in Chennai during February 2023 and the Curriculum was also developed for adoption by the master trainers during the Practice Workshops

FLL Ghana Inauguration

Field Level Leadership Programme –Ghana at Chennai (16.02.2023 To 22.02.2023)

The Practice Workshop by the Master Trainers was conducted at ACCRA, Ghana from 05.06.2023 to 09.06.2023

From 2025 To 2026

The Core Workshop on ‘FLL Training, Exposure Visit and Curriculum Development (Outside Georgia) for the FLL Coach Trainees from Georgian Amelioration (GA), Georgia.

Period: -01.12.2025 To 10.12.2025

VENUE: Hyatt Regency,Chennai

Funded By: – World Bank

Conducted By: -: Joint Venture of Global Water Partnership-Mediterranean (GWP-Med), Addis Ababa Water and Sewerage Authority(AAWSA) and Centre of Excellence for Change Management (CEC)

Objective:

Explore Service Delivery through Shared Learning and Development

Sub text 1: Leadership at the bottom of the pyramid

Core Workshop:-

The Field-level Leadership (FLL) Approach starts from the primary level namely ‘Core Workshop’. The first workshop conducted during 01.12.2025 to 10.12.2025 with the following workshop design.Eighteen Officers from GA & GRAIL Project,Georgia have participated

Workshop Design

The workshop was designed such a way that the entire programme will be process oriented and based on ‘Participatory Learning Technology to ensure Collaborative Learning There will be ‘Energisers and Ice-Breakers’ at the appropriate places along with the course contents.

The Workshop was inaugurated by Founder-Member of CEC And Former Secretary to Government of India for this ‘Curriculum Development and Training of Trainers in the Field Level Leadership Approach for the Officers of ‘Georgian Amelioration (GA) in the evening after 5.30 PM

The Chief Guest enlightened the Participants with his Special Address and apprised them about the Concept of FLL Approach, its significance,its successes and the impact created amongst the Officers of the Public Utilities and the Community.. The Special Address of the Chief Guest impressed the FLL Coach Trainees which gave impetus to the Participants. The Special addresses were delivered by other distinguished dignitaries on the occasion,

The Special Session concluded with grand success and the Participants and the Dignitaries visited the Exhibition installed to explain the Genesis of FLL Process and its nuancesa

Exhibition on Field Level Leadership Approach at Chennai

Lighting the Candle-Exercise

Group Photo -FLL Georgia-Core Workshop at Chennai

Ii) On-Site Implementation Support on FLL Approach for the Officers of Georgia Amelioration & GRAIL Project, Georgia has been conducted at Kachrelti Resort,Georgia during 21.02,2026 To 27.02.2026 by the Joint Venture Team:-i) Mr P. Anbazhagan, FLL Master Coach, CEC, Chennai, India.ii) Mr Adebo Molalign Wolde, FLL Master Coach, AAWSA, Addis Ababa, Ethiopia.

The onsite implementation support to the trained GA FLL Coaches was provided by the FLL Master Coaches of the Joint venture as part of the referred contract from 21.02.2026 to 27.02 2026 at Georgia in the assigned venue. The two FLL Master Coaches of the Joint Venture have facilitated and supported the FLL Coaches (7 Nos) during the First Practice workshop at Georgia for their Peer Group of 20 participants

The following are the 7 trained GA FLL Coaches whom onsite support and facilitation have been provided during the Practice Workshop conducted for other GA officials (20 Nos) at Georgia

Gvantsa darispanashvili
Giga dzirkvelishvili
Vazha gvelesiani
Tamara jaliashvili
Ia kutchuashvili
Rita imanova
Nia sokhadze

Discussions were had with the 7 trained GA FLL coaches on the design of agenda and logistical requirements for the workshop. The Practice Workshop was conducted by

the FLL Coaches and completed successfully.

The Follow -Up Workshop ( Two Days)which is the Output Deliverable 4 will be taken up after the Irrigation Season in Georgia is over.

Village Vision at Damal

Water Budget at Damal Village

Discussion at Damal Tank

Discussion at Head Sluice Off-Take point

Field Exihibition at Damal village

Field Exihibition at Damal

National

Knowledge Sharing -National Foot Print:

Field Level Leadership (FLL) Approach Programme for Rural Drinking Water Supply and Sanitation Department, Government of Karnataka, India

The CEC conducted Two Batches of ‘Field level leadership Approach Programmes ’for the Officials of Rural Drinking Water Supply and Sanitation Department, Government of Karnataka, India at Chennai during September & October 2023.Sixty-Four Officers who are the Master Trainers Candidates were trained in Chennai during September & October 2023 and the Curriculum was also developed for adoption by the master trainers during the Practice Workshops meant for Peer Training by the Master Trainers of Karnataka

Two Days ToT Training on FLL on Community Managed drinking Water Supply for PDOs, EOs, AEE,JEs of RDWSD, Govt., of Karnataka during 07.10.2024 and 08.10.2024 at Rialto, Hotel, Gandhi Nagar, Bangaluru.

The Practice Workshop by the Master Trainers was conducted at Kalaburagi, Karnataka, India from 20.11.2023 To22.11.2023

Convergence Workshops

3 Days Convergence Workshops for Multi-Disciplinary Officers of TNIAMP@ R3.20 Lakhs during 03.05.2022 T0 05.05.2022 & 17.05.2022 To 19.05.2022
Conducting Field Level Leadership Approach (FLL) Workshop for the Officers of ‘Rural Drinking Water Supply and Sanitation Department, Government of Karnataka, at Chennai during 26.09.2023 to 05.10.2023 and 09.10.2023 to 16.10.2023 (64 Nos) funded by Government of India under Jal Jeevan Mission.
2 Days Convergence Workshops for Multi-Disciplinary Officers of TNIAMP@ Rs2.35Lakhs during 11.03.2024 to 12.03.2024 at Chennai

From July 2025 to September 2025

The Core Workshop on ‘FLL Training, Exposure Visit and Curriculum Development (Outside Georgia) for the FLL Coach Trainees from Georgian Amelioration (GA), Georgia.

CEC Experts in ‘Field Level leadership Approach(FLL ),have been invited to Facilitate ‘Aadi Karmayogi Abhiyan’ Programme , which aims to institutionalise ‘Responsive Governance’ in Tribal regions of India through a scaffolded multi-tiered capacity building cascade approach.It aims to develop a cadre of 20 lakh tribal change leaders covering:-
1 Lakh Tribal nominated villages
3000 blocks
550+ Districts
30 States/UTs
The Mission will catalyze multi-departmental convergence deepen participatory governance and rebuild trust in public institutionsthrough a bottom-up,people powered Eco-system of Governance.
In this Cascading Model of Capacity Building Approach,the Regional Process Labs are the first set of ‘Transformativelearning experience crafted at the Regional level,for ‘Change Coaches’ who are expected to inspire authentic leadership amongst the cadre of Government Officials in their respective state.
The co-learning experience of theRegional Process Lab is designed to nurture a self-motivated and collectively driven group of officials enthused about their new roles and perspective at the regional, state, district, block and village levels.
The process labexperience aims to inspire authentic leadership amongst government officials as a corner stone for enabling responsive governance mechanisms to enhance the life and development outcomes of tribal communities.
The process lab adopts a values-driven, self-reflective and continuous learningapproach, driven by an experiential pedagogy that recognises the potential of self-integrity and peer learning.

Key Outcomes of these ‘Regional Process Labs:-

To nurture a critical pool of Change Coaches who are the ‘State Master Trainers(SMTs) ‘within the government system toinitiate, anchor and facilitate change aspired under the Aadi Karmayogi Abhiyan.
The Change Coaches shall work towards accomplishment of village leveloutcomes envisioned in the Aadi Karmayogi initiative
The Change Coaches shall work towards facilitating and anchoring the process labexperience for districtofficials (District Master Trainers (DMTS) and block level offiicials ‘Block Level Master Trainers (DMTs) with in their state as well as emerge as pioneers of the responsive governance movement in the state.amongst the cadre of government officials in their respective state.

Regional process Lab outputs

This 7-day intensive residential Regional Process Lab (RPL) module is designed for government offcials from 7 key government departments/ institutions namely State Tribal Welfare Department (STWD), Women and Child Development (WCD), Health, Rural Development (RD), Forest, and Jal Jeevan Mission (JJM) and Tribal Research Institute (TRI) of respective states. Each state in the regional cluster is expected to nominate 8 government officials who shall be the pioneers and first movers of the vision and the mandate of Aadi Karmayogi Abhiyan.

To develop a group of ‘Regional Master Trainers , the Process Experts who are the Facilitators will conduct the Regional Process Labs(RPLs) for each state;The Facilitators along with one ‘Co-Facilitator ‘ will develop a group of ‘State master Trainers (SMTs) @8officers from 7 Departments per state .

To cover 30 States/UT’s,7 Regional Process Labs have been organised as below :-

Region	Location for RPL	Period	States Covered
Regional Process Lab1	Bangaluru	10.07.2025 to 16.07.2025	Andhra Pradesh,Karnataka,Kerala,Tamilnadu & Telengana(Southern States
Regional Process Lab2	Bhopal	22.07.2025 to 28.07.2025	Chattisgarh,Madhya Pradesh,Uttar Pradesh
Regional Process Lab3	Bhubaneshwar	01.08.2025 to 07.08.2025	Odisha,Bihar,Jharkhand and West Bengal
Regional Process Lab 4	Dehraduni	01.08.2025 To 07.08.2025	Himachal ,Pradesh,Jammu & Kashmir and Uttarakhand
Regional Process Lab 5	Pune	11.08.2025 to 17.08.2025	Maharastra,Gujarat,Rajasthanand Goa
Regional Process Lab 6	Guwhati(Assam)	11.08.2025 to 17.08.2025	Assam,Sikkim,MizoRam,Nagaland
Regional Process Lab 7	Shillong (Meghalaya)	01.09.2025 To 07.09.2025	Meghalaya,Manipur,Tripura,Arunachal Pradesh

CEC Experts Er.K.Nagarajan,President ,Prof.S.Koodalingam ,Member,CEC ,Er.P.anbazhagan,Secretary CEC and Dr.R.Krishnan,Member,CEC have facilitated all the above Regional Process Labs except Regional Process Lab 2 at Bhopal and developed more than 240 State Master Trainers ( SMTs) who are the Super Coaches for their state .These SMTs in turn organised State Process Labs (SPLs) and developed ‘District Level Master Trainers (DMTs) who are the Change Coaches .CEC Experts have facilitated the State Process Labs (SPLS) conducted at Chennai,Vishakapattinam,Hyderabad,Bangaluru,Bhopal,Lucknow,Assam,Jammu & Kashmir,Chattisgarh,Arunachala Pradesh,Mizo Ram,Tripura and developed DMTS who are the ‘Change Coaches

These Change Coaches in turn will conduct District Level Process Labs and Develop a group of Block Level master Trainers ( BMTs) who in turn will develop a ‘community based cadre of Field Functionaries and Front Line workers

Aadi Karmayogi is a movement for ‘Viksit Bharat driven by Seva (Service),Samarpan (Dedication) and Sankalp(Resolve)-ensuring Responsive Governance and last mile service saturation in Tribal areas

In the above unique and prestigeous programme ,CEC played a vital role in achieving its Objectives of Aadi Karmayogi Abhiyan. by Contributing the Process Modules for the Regional Process Labs(RPLs),State Process Labs(SPLs) and District Process Labs (DPLs) and also providing CEC Experts on FLL Approach as “Facilitators” for conducting the Capacity Building Programmes to develop ’State Master Trainers (SMTs /Super Coaches) from the Regional Process Labs(RPLs) and ‘District Master Trainers ( DMTs/Change Coaches ) at State Process Labs (SPLs)

Regional Process Lab(RPL 1) at Bangaluru

Secretary,Ministry of Tribal Affairs (MoTA) ,GoI ,NewDelhi Address

State Process Lab at Chennai (Tamilnadu & Kerala

Regional Process Lab(RPL 3) at Bhubaneshwar

Regional Process Lab(RPL 5) at Pune

Regional Process Lab(RPL 7) at Shillong

State Process Lab at Chennai (Tamilnadu & Kerala)

Regional Process Lab(RPL 3) at Bhubaneshwar

Regional Process Lab(RPL 5) at Pune

Change Agent Network

Transformation of public management necessitates jettisoning the conventional for a new paradigm. The Change Agents Network model (CAN) is dynamic, evolutionary and endogenously fuelled: it provides the transformation path with points of entry as well as sites of incubating change. The interconnected dimensions of a common purpose, people centricity, shared process and co-creative praxis provide the platform for new, paradigm-based organisational change.

Organisation performance, especially in the public sector, in how it delivers basic service, depends on four crucial and intertwined aspects: of sense of purpose, alignment of people to that purpose, backed by enabling process and inclusive praxis that acts as a bond around the organisation. Any attempt at organisation transformation to deliver development would gain from addressing all four elements of the Public Organisation Change (POC) framework, their inter-dependencies along with the enabling arrangement and an environment which influences such a change.

Purpose provides the basis for the choice of the development paradigm and answers the question: ‘Change towards what?’ The answer is reflected in the choice of goals, mandates and optimising objectives of the organisation. If the purpose of parastatals is public service, then it is only the people within them who can deliver the desired performance. Undoubtedly, in public organisations, people are the biggest assets and their performance hugely depends on issues of individual and group values, behaviour and relationships.

Governance modes typify the nature of processes adopted by the organisation in its interaction within the hierarchy and in its external interface with the citizens. The interactions seek a framework in the organisation structure which provides the necessary platform for leadership to anchor the quest for dignity in the organisational purpose. Finally, the praxis of the organisation is reflected in the way development is actually delivered; in its service ethos, in its handling of multiple stakeholders and in its accountability norms.

Viewed together the POC framework provides the construct to locate change. Essentially, the four dimensions exist in a symbiotic relationship, simultaneously providing the rationale as well as the path for change otherwise expressed as development with dignity.

If public institutions have to suitably answer the growing public disenchantment, political exasperation and internal discontent, they have to comprehensively transform themselves in the way they function, the performance they deliver and the people they serve.

POC – the Framework for Metamorphosis